BARNHOUSE EVENTS!
Shipping Policy
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Return & Exchange Policy
BarnHouse Napa – Return & Refund Policy
At BarnHouse Napa, we take pride in the quality of our coffee and customer experience. If something isn’t right, we’re here to make it right.
Returns
Due to the perishable nature of coffee, we do not accept returns on opened products. Unopened items may be returned within 14 days of purchase with a valid receipt for a full refund or exchange.
Refunds & Replacements
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will gladly offer a replacement or full refund.
In-Store Purchases
Coffee and food purchases made in-store are final sale. However, if there is an issue with your order, please let our team know immediately so we can correct it.
Online Orders
For online purchases, refunds will be issued to the original form of payment once the issue has been reviewed and approved.
Non-Returnable Items
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Opened coffee bags
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Brewed beverages
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Perishable food items
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Gift cards
How to Start a Return
Please email us at [your email] with your order number and a brief description of the issue. Photos may be requested for damaged items.
Our Promise
We stand behind every bag we roast. If you’re not satisfied, we’ll work with you to make it right.
BarnHouse Napa
Rooted in community. Crafted with care.